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Cookie policy


This website glenmaye.dentalpartners.co.uk and subdomains (“Our Site”) use Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie pop-up. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  • Definitions and Interpretation

    • In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

      “Cookie”means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
      “Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where applicable, the UK GDPR;
      “personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”); and
      “We/Us/Our”means Dental Partners Holding Limited, a limited company registered in England under company number 06961891 whose registered address is 476-478 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6BD.
  • Information About Us

    • Our Site is owned and operated by Dental Partners Holdings Ltd, a limited company registered in England under company number 06961891, whose registered address is 476-478 Bristol Road, Selly Oak, Birmingham B29 6BD and whose main trading address is 476-478 Bristol Road, Selly Oak, Birmingham B29 6BD.

    • Our EORI number is GB074165022000.

    • Our Data Protection Officer is Mrs Emma Haywood and can be contacted by email at emma.haywood@dentalpartners.co.uk by telephone 07804 544 189, or by post at 476-478 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6BD.

    • We are regulated by the Care Quality Commission.

    • We work in association with the General Dentistry Council and the British Dentistry Association.

  • How Does Our Site Use Cookies?

    • By using Our Site, you may receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising services. For more details, please refer to section 4 below.

    • All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

      • Strictly Necessary Cookies
        A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

      • Analytics Cookies
        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

      • Functionality Cookies
        Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

      • Targeting Cookies
        It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

      • Third Party Cookies
        Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

      • Persistent Cookies
        Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

      • Session Cookies
        Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

    • Cookies on Our Site are not permanent and will expire as indicated in the table below.

    • For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

    • For more specific details of the Cookies that We use, please refer to the table below.

  • What Cookies Does Our Site Use?

    • Our Site uses analytics services provided by Google Analytics and Hotjar. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

    • The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

    • The analytics service(s) used by Our Site use(s) the following analytics Cookies:

      Name of Cookie Purpose & Type Provider Strictly Necessary
      _ga and _gid  These cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. _ga expires after 2 years, _gid expires after 24 hours. To prevent data from being used by Google Analytics use the Google Analytics Opt-out Browser Ad-on: https://tools.google.com/dlpage/gaoptout  Google Analyticsno
      _dc_gtm_  This cookie is used to help the performance of _ga cookie and to throttle the data request rate.Google Analyticsno
      __utm*  These cookies determine a number of facts about your visit to this site. They help us understand which pages are being viewed, how long they are viewed for, whether you’re a return viewer, and basic information about your computer. This information helps us to ensure the website is optimised, and to diagnose issues that visitors may be having quicker.  Google Analyticsno
      _hj*  We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.   If you do not want to be recorded by Hotjar, you can disable it by setting the DoNotTrack header in your browser. For more information and more about Hotjar’s data processing, please visit: www.hotjar.com/legal/compliance/opt-out.Hotjarno
      fbevents.js  This cookie is placed by Facebook. It enables us to measure, optimise and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing the us website and Facebook, to ensure that Dental Partners’ Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the us website. To opt-out please see https://www.facebook.com/ads/preferencesFacebookno
  • Consent and Control

  • Targeted online advertising

    • We partner with one or more third parties (such as advertisers and ad networks) to manage and serve advertising on other websites.

    • These third parties use cookies, pixel tags and similar tracking technologies to collect and use certain information about your online activities, on the dentalpartners.co.uk website, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice: www.aboutads.info/choices

    • Our third-party service providers may also use cookies to collect information about your visits to dentalpartners.co.uk to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our ads).

    • We also use Facebook’s pixel to identify users who have landed on certain pages for the purposes of target group-orientated remarketing and advertising. The Facebook pixel stores a cookie, which means that information about your visit to dentalpartners.co.uk will be shared with Facebook. These cookies and the information collected are used to create target groups to help Facebook deliver advertising on our behalf to users who have previously visited dentalpartners.co.uk when they are on Facebook or a digital platform powered by Facebook Advertising, and to track advertising success. You can modify your Facebook Ad settings to restrict these advertisements. Navigate to Settings/Adverts in your Facebook account to adjust your preferences. Learn more about the different types of Facebook cookies here: www.facebook.com/policies/cookies/

  • Changes to this Cookie Policy

    • We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

    • In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

  • Further Information

    • If you would like to know more about how We use Cookies, please contact Us at emma.haywood@dentalpartners.co.uk by telephone 07804 544 189, or by post at 478 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6BD.

    • For more information about privacy and data protection, please visit the following: